A Telcoweb (Platform) offers telecommunications solutions aimed at the corporate sector, providing secure connectivity, high network performance, and efficiency. This Privacy Policy explains how we collect, use, share and protect the personal data of our users, in accordance with the General Personal Data Protection Act (LGPD - Law No. 13,709/2018).
By registering on our Platform, you agree to the Privacy Policy (“Privacy Policy”). If you do not agree, you will not be able to access or use the services of Telcoweb.
Continued use of the Platform implies acceptance of any change or modification made to the Privacy Policy.
To understand how all of this works, we present the Privacy Policy that provides about the relationship between you and Telcoweb.
1. Data collection:
1.1. Types of data collected.We collect or request personal data that is essential for the proper provision of the services of Telcoweb And also to comply with legal obligations, ensuring transparency and compliance with legislation, the data collected includes:
a) Registration Data: full name, payment details, cell phone, e-mail, CNPJ, social security number, identity, and physical address;
b) Browsing data: network connection, access logs to other applications, accessed screens, URL'S, IP address, access dates, hardware information and device operating system;
c) Usage Data: Records of interactions with the platform, preferences, and feedback.
1.2. Purpose of the Treatment and Legal Basis. The data is collected and processed for the following purposes, according to the applicable legal basis:
a) Execution of contracted services and compliance with legal obligations: Identification and support; correct performance of services; compliance with regulatory and judicial criteria.
b) Legitimate Interest: Personalization of content, marketing actions, recommendation of products and/or services that are interesting to you;
c) Prevention and Safety: Studies and research, assessment of usage trends; Implementation of security measures and identification of suspicious accesses.
1.3. Additional requests. To add more value to the services provided, Telcoweb may request and collect other information always in order to guarantee a service with a high value security environment.
1.4. Data anonymization. The data collected for content personalization, research, and marketing is anonymized, meaning that no personal or individual user information can be identified.
1.5. Retention period. The data will be stored for the period necessary to fulfill the purposes for which they were collected, in accordance with current legislation.
a) Access and browsing data: minimum storage period of 06 months;
b) Registration data: minimum storage period of 05 years, counting from the termination of the contract;
c) Payment and tax data: minimum storage period of 10 years, counting from the termination of the contract;
2. Cookies:
2.1. Definition of Cookies. We collect data through Cookies. Cookies are files that collect, store and recognize connection data, ensuring the correct functioning of the Platform and the services of Telcoweb. They are also important to help Telcoweb provide a better and more efficient user experience by tracking information such as languages, browsing preferences, performance, and others. In addition, they can be used in marketing actions. You can disable cookies in your settings.
2.2. Attention: Some features or services on the Platform may not work properly without cookies.
3. Data sharing:
3.1. Data sharing with third parties will comply with legal requirements:
a) User permission;
b) Partners that work in continuous improvement cooperation, marketing, fraud prevention, information technology and platform integration, but not limited to this list;
c) Information made public by you;
d) Compliance with the law, judicial, governmental, or any competent body request in order to comply with legal procedure;
e) Companies in the same group or affiliates when applicable for the operationalization of activities; and
f) Payment for products or services with partner platforms.
3.2. Under no circumstances does Telcoweb sell personal information with third parties, unless expressly authorized or by legal request. You can, Telcoweb, however, share statistical data that does not contain personal customer information. Partner vendors are contractually obligated to keep the information received confidential.
3.3. New businesses. In the case of transactions involving sale, bankruptcy, mergers and acquisitions, Telcoweb you may sell, transfer, or share collected data. If this occurs, you will be notified in advance of the transfer and transfer of data.
3.4. International Data Transfer. Your data may be stored on servers outside Brazil, in compliance with the LGPD. We implement measures such as encryption and confidentiality agreements to ensure the protection of the data transferred.
4. Your Rights:
4.1. Request information. You can request what information we collect, including asking for usage information, correction requests, portability, and even its deletion.
4.2. Deletion of data. Exclusion requests will be fulfilled in accordance with the General Data Protection Law and may be stored for the period of other laws in force and applicable to the contractual object.
4.3. Communication channel. At any time, you may express your interest in no longer receiving communications about new products and services from Telcoweb. Questions, requests for correction, information and/or deletion must be formalized and forwarded through the official communication channel contato@telcoweb.com.br.
4.4. Stay tuned! The exercise of these rights may eventually be subject to exceptions aimed, for example, but not limited to, the public interest or interest of Telcoweb under the terms of the law. When your request cannot be fulfilled, Telcoweb will respond stating the reasons.
5. Good Practices:
5.1. Save personal information. Ensure adequate protection of your access data to systems and platforms (login and password), in order to prevent fraud, leaks, or improper sharing of your personal data.
5.2. Proper use. If there is a violation of any rule or practice of illegal activity harmful to the functioning of the Platform or the safety of others Customers, the Telcoweb may adopt measures that identify the user and prevent such acts, making use of judicial measures.
6. Safety:
6.1. Safety comes first. Telcoweb adopts all technical measures to improve security in the processing of personal data, undertaking to notify its customers and the ANPD (National Data Protection Authority) of security incidents that may, in any way, jeopardize the stored data.
6.2. Data management. A Telcoweb is responsible for the protection and management of its databases, use, access and sharing, using the information collected within the limits and purposes of institutional activities.
7. Limitation of Liability:
7.1.A Telcoweb is not responsible for the Privacy Policy or for the content of any websites, content or services outside the environment of the Telcoweb, even if linked to it through links or inserted in the Community environment.
7.2. A Telcoweb adopts the best security practices to protect your Personal Data against unauthorized access, leaks, and other incidents, in accordance with current legislation. However, no system is completely immune to risks, and security also depends on you. That's why it's essential to keep your password protected, avoid sharing credentials, and ensure the security of your device. If you identify any improper access attempt, please immediately contact Telcoweb.
8. Final provisions:
8.1. Deadline. This Privacy Policy will be effective for an indefinite period.
8.2. Updates. If this policy is updated, you will be notified. Once the 10-day deadline has passed without any statement, you agree and tacitly acknowledge the updated policy.
8.3. Legal changes. Any provision of this Privacy Policy that becomes void or ineffective, for future legal reasons, will be replaced or updated from time to time and the validity or effectiveness of the remaining provisions will not be affected.
9. Questions:
9.1. If you have questions, complaints or would like to request information regarding your personal data, you can do so by contacting the responsible sector through the indicated contact contato@telcoweb.com.br.
9.2. Deadline. Notification of requests for information, modifications, corrections and/or deletions has been sent to Telcoweb you will have up to 30 business days to make the changes and/or respond to the requested information.
This Privacy Policy was published on March 18, 2025
